FAQ

 

1.Q: Are your high-intensity sweeteners suitable for hard candy and tablet candy?

A: Yes. stevia, monk fruit extract and sucralose feature good heat resistance, making them well-suited for the thermal forming process of hard candy and tablet candy.

2.Q: Can you supply custom-blended sweeteners of sucralose and erythritol?

A: Yes. We offer sucralose-erythritol blended sweeteners. Mixing ratios can be adjusted according to your formulations for sugar-free confectionery, beverages and baked goods.

3.Q: What about your prebiotic ingredients such as FOS, XOS, IMO and resistant dextrin?

A: Our FOS, XOS, IMO and resistant dextrin maintain consistent batch-to-batch quality and perform excellently in various functional-food applications.

4.Q: Do you provide full import-support documentation for your plant protein and collagen?

A: Yes. Complete certificates including Halal, Kosher and Non-GMO are available to support your customs-clearance procedures.

5.Q: Can you supply organic-certified allulose?

A: Yes, organic-certified allulose is available. It complies with US organic standards and works perfectly for sugar-free bakery. Full certification documents can be provided upon request.

6.Q: Are your food flavours mainly natural-based for snack applications?

A: We provide both natural and artificial flavour options. They deliver authentic flavour profiles and long-lasting aroma in baked snacks.

7.Q: Are your flavours and food colours supplied with complete documents for import customs clearance?

A: Yes. Full supporting documents including Halal, Kosher and Non-GMO certificates are well-prepared for smooth customs clearance.

8.Q: Will your thickeners cause large viscosity fluctuations across different batches?

A: Our thickeners deliver stable viscosity performance with minimal batch-to-batch variation.

9.Q: Can we source sweeteners, colours, thickeners and plant-based protein all from your company?

A: One-stop sourcing service is available.

10.Q: Do you supply food-grade mannitol?

A: Yes, food-grade mannitol is available.
A: it is ideal for sugar-free candy, chewing gum and tablet-candy manufacturing. Full COA test certificates can be provided.

Q11: Can you provide customized formulations?

A: Yes, we can. We can develop a customized blend based on your formulation and product requirements, with adjustments to sweetness, taste, solubility, and overall performance to suit your specific application.

Q12: What documentation is available to support product evaluation and approval?

A: We can provide COAs, product specifications, certifications, and other relevant technical documents to support your evaluation and approval process.

Q13: How can you help us choose the right specification for our application?

A: We can recommend suitable specifications based on your application, performance expectations, and target market.

Q14: Can you support both initial trials and ongoing commercial orders?

A: Yes. We have no MOQ restrictions and can accommodate different order volumes, from initial product evaluation to regular commercial supply.

Q15: Can you provide alternatives to ingredients we currently use?

A: Yes. We can review your current requirements and recommend suitable alternatives for comparison and evaluation.

Q16: What information do you need to prepare a quotation?

A: We typically need the product and specification, estimated quantity, destination, and preferred trade terms to provide an accurate quotation.

Q17: How do you ensure consistent product quality across different orders?

A: We maintain strict quality control throughout the production and supply process to ensure consistent quality and reliable performance.

Q18: Can you support customers with different market requirements?

A: Yes. We can work with customers across different markets and consider their specific product, documentation, and application requirements.

Q19: What factors should we consider when evaluating a new ingredient for long-term use?

A: We suggest considering not only the initial product performance, but also its consistency, suitability for your application, and reliability over the long term.

Q20: How do you balance product performance and cost when developing a formulation?

A: We don't focus on cost alone. We look for the right balance between performance, quality, and cost to create a solution that works in the final product.

 

 

Our Team

Oriental Tongxiang has a "one team" mindset and philosophy in its operations that ensures all team members are focused on providing our customers with the highest quality and lowest cost products.

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